Reference

Terms and Conditions That Govern Your Account

These terms set out the rules for opening and using your perabet account, including how we handle deposits via UPI, Paytm, and PhonePe, how withdrawals are processed, and…

Applies to all India accountsCovers UPI, Paytm, PhonePe useWithdrawal conditions explainedAccount suspension policy includedContact details for disputes
perabet Terms and Conditions That Govern Your Account
TERMS QUERY CHANNELS

How to Reach Us About These Terms

Team online

Live Chat

Our live chat team is available around the clock. If any clause in these terms is unclear or you want to raise a dispute about your account status, our agents can escalate your query to the compliance desk within 24 hours.

Email Support

Send a detailed written query to our support address from the email linked to your account. We aim to respond to terms-related questions within 48 hours and will reference the specific clause your query concerns.

Account Help Centre

Your account dashboard includes a Help Centre section where you can submit a formal request to review a decision made under these terms. All submissions are logged with a reference number for tracking.

HOW WE ENFORCE THESE TERMS

Account Security, Data and Your Rights Under These Terms

These are the six specific areas where our policy commitments are most relevant to your account. Each one reflects a real process we follow, not a statement of intent.

Account Data Retention

We retain your account data for the period required by applicable law in the jurisdiction where your account is registered. You may request a summary of stored personal data by contacting support with your account ID and a valid request.

Cookie Policy

We use session and persistent cookies to keep your login active, remember your preferred language, and measure how pages are used. You can manage cookie preferences in your browser settings; disabling certain cookies may affect account functionality.

Account Security

Your account password is stored in hashed form and never accessible to support staff. If you suspect unauthorised access, change your password immediately and contact us — we can freeze withdrawals while we investigate without closing your account.

Withdrawal Verification

Before your first withdrawal is processed, we verify that the UPI ID, Paytm number, or PhonePe handle matches the name on your registered account. This check is completed within one business day for standard withdrawal amounts.

Requesting Term Changes

If you believe a specific clause is applied incorrectly to your account, submit a written request via the Help Centre. Our compliance team reviews each request against the current version of these terms and responds within five business days.

Account Closure Rights

You may close your account at any time by submitting a closure request through the Help Centre. Any verified balance at the time of closure will be returned to your linked UPI, Paytm, or PhonePe account after identity confirmation.

Frequently Asked Questions About These Terms

These answers address the questions we receive most often about how these terms apply to your account. If your question is not covered here, contact us via live chat or the Help Centre.

These terms apply to all accounts on perabet.today where access is allowed under local law. Whether your state or territory permits this type of platform determines your eligibility — local law governs, and these terms do not override it.

We can update these terms at any time. When we make a material change, we send a notification to the email linked to your account. Continuing to use the account after the update date means you accept the revised terms.

The current version is always available at perabet.today/terms-conditions/ and includes a last-updated date at the top of the page. If you need a copy of an earlier version for a dispute, contact our compliance team via email.

After account closure, we retain data for the period required by applicable law. You can request a summary of what we hold by contacting support with your account ID. Data is not sold or shared after closure beyond legal obligations.

We match the name on your UPI ID, Paytm number, or PhonePe handle to the name on your registered account to prevent unauthorised withdrawals. This protects your balance. The check normally completes within one business day.

Submit a written dispute through the Help Centre in your account dashboard. Include the relevant clause and your account ID. Our compliance team will review and respond within five business days with a reasoned explanation.

These terms operate alongside applicable law, not in place of it. Where Indian consumer law or local jurisdiction grants you rights that these terms cannot override, those legal rights remain in effect. Nothing here waives statutory protections.